AI · Agent studio

Build AI agents that work inside your operation, under your rules.

Start from Cowally's ready-made agents, or describe your own in plain words. Each agent gets its data, tools and limits through the same roles and rules as your people, sensitive actions still go to a person, and you can pause any agent in one click.

Why it matters

01

Pilots never reach production.

AI experiments stay experiments, because nobody can govern them.

02

Every agent is built differently.

Each one has its own access, its own logs and its own risks.

03

Too much access is too much risk.

An agent that can see everything can't be trusted with anything.

What it does

Start from ready-made agents

For example a collections voice agent, a credit analyst agent that prepares the credit file and recommendation, a compliance agent that triages unusual operations, a morning briefing for each team, and an onboarding assistant.

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backoffice.yourbrand.com/agent-studio/templates

Ready-made agentsAgent studio

Collections voice agent

Calls customers with late payments, at the pace your strategy sets.

Use templateReady-made
Credit analyst agent

Prepares the credit file and a recommendation for your analyst.

Use templateReady-made
Compliance agent

Triages unusual operations and sends the ones that matter to your team.

Use templateReady-made
Morning briefing

Each team starts the day with what changed and what needs attention.

Use templateReady-made
Onboarding assistant

Guides applicants through the application and answers their questions.

Use templateReady-made
Describe your own

In plain words.

New agentDraft

What should it do?Chase missing documents for applications that have been waiting more than 3 days.
When should it act?Every morning at 8:00, and when a document is rejected.
What result do you expect?The applicant uploads the document, or the case goes to a person after two reminders.

What the studio understoodAI

TriggerDaily at 8:00 · document rejectedFindsApplications waiting 3+ days with a missing documentDoesSends a reminder · requests a correctionHands overTo a person after 2 remindersSuccessDocument received

Access · Document chaserThrough MCP

Data and records

ApplicationsDocumentsCustomersLoan bookOnly applications older than 3 daysRecord rule

Hidden fields

ID numberHiddenMonthly incomeHiddenCredit scoreHiddenName and emailVisible

Actions

Send remindersAloneRequest correctionsAloneReject a documentNeeds a personChange an applicationNot allowed

Test run · last month's casesNothing real touched

Past cases214Reminders it would send168Corrections it would request31Sent to a person15
CaseSituationWhat the agent would have done
APP-1982Proof of income missing · 4 daysWould send a reminder by WhatsAppReminder
APP-1990ID photo rejected · blurryWould request a new photoCorrection
APP-2004Two reminders, no answerWould hand the case to your teamTo a person
APP-2011Document received yesterdayWould do nothingNo action

Your agents · todayEvery action logged

Collections voice agentLiveActions today412Done right96%Call completed · Laura G.Pause
Credit analyst agentLiveActions today38Done right100%File ready · APP-2318Pause
Document chaserPausedActions today57Done right94%Reminder sent · APP-1982Resume
09:41:12 Collections voice agent · for Collections team · call to Laura G. · completed09:41:40 Credit analyst agent · for M. Torres · credit file APP-2318 · ready for review09:42:05 Document chaser · paused by C. Ruiz

Connected agentsThrough MCP

Agents your team built
Underwriting assistantBuilt by your data teamConnected
Customer service agentBuilt with your current providerConnected
MCP
The same rules as Cowally's agents
RoleUnderwriting · read-only on the loan book
Hidden fieldsID number · income
ApprovalsSensitive actions go to a person
RecordEvery action, with the agent and the person it works for

How it works

backoffice.yourbrand.com/agent-studio/new
Step 1 of 6Describe the jobWhat the agent should do, when, and what result you expect.

Governance built in

01

Same rules as your people: agents act within roles, records, hidden fields and approvals.

02

A full record: every action, with the agent and the person it works for.

03

A pause button: stop any agent at once.

Use it with Cowally, or on its own.

API MCP

Questions about Agent studio

No. You describe the job in plain words and set its access and limits.

Only what its role allows; sensitive actions always go to a person.

Yes, at any time, in one click.

Yes, any system you connect through MCP, with the same rules.

Yes. They connect through MCP and work under the same rules as Cowally's agents.

Bring one task you'd like an agent to take on

In one session we'll build an agent for it with you, test it on past cases and show it working inside your rules.

Which describes you?

We reply within one business day.