Tool · Onboarding

From first click to pre-approved, with every check done right.

Design your own application flow, run identity, list and fraud checks inside it, and show pre-approved offers along the way. Applicants can stop and pick up where they left off, on any channel, and your team can ask them to fix a document without starting over. Connect your CRM, your signature provider or any internal tool.

Why it matters

01

Every extra step loses customers.

Long, generic forms make good applicants give up halfway.

02

An applicant who stops is lost.

There's no way back to where they were, and fixing a document means starting over or chasing them by email.

03

Your tools don't talk to each other.

Prospects get typed into the CRM by hand, and signatures and codes live in separate systems.

What it does

Design your flow

Build the application in as many steps and stages as you need, choose the fields and documents for each product, and put your brand on it. Change it whenever you want, without code.

01 / 06
backoffice.yourbrand.com/onboarding/flows/personal-loan
Personal loanVehicle loanMicrocreditPublished · v7

Steps

Stage 1 · Apply

01Personal details⋮⋮02Income⋮⋮

Stage 2 · Verify

03Documents⋮⋮04Identity⋮⋮

Stage 3 · Sign

05Contract⋮⋮+ Add step or stage

Step 2 · Income5 fields

Monthly incomeAmountRequired
EmployerTextRequired
Type of employmentChoiceRequired
Latest payslipDocumentRequired
Other incomeAmountOptional
+ Add field or document

Your brand

YourBrandStage 1 · Step 2 · IncomeMonthly incomeEmployerContinue

Each product can have its own stages, steps, fields and documents. Progress is saved at the end of each stage. Changes go live without code.

ID documentPassed

Checked against official sources

Name and number match the application

Document is valid

Liveness testPassed

A real person, on camera

Not a photo, screen or mask

Face matchPassed

97%

Selfie matches the ID photo

Same person who started the application

APP-3107 · Ana M.Identity verified 10:41:12Kept with the application

Lists checkedClear

Anti-money-laundering listsNo match
Politically exposed personsNo match

Record LST-55102 · checked 10:41:07
Lists, results and time kept for audit

Fraud riskScored in real time

12Low risk

DeviceNot linked to other applications

Mobile numberActive for 4 years

Pace of the applicationNormal

LocationMatches the address

0–39 · Continue40–69 · Review70+ · Stop

Pre-approval rule · Personal loanLive

AFTER step 2 · Income
IF credit bureau score ≥ 650
AND monthly income ≥ $3,000,000
THEN offer up to 5 × income, max $8,000,000

Onboarding answersCredit bureauYour history
YourBrand
Good news, AnaYou're pre-approved for up to $8,000,000Finish your application to get your offer.
Next · DocumentsID, front and backLatest payslipContinue

This monthPersonal loan

2,140saw a pre-approved offer71%of them finished the application

The offer is shown inside the flow, under your brand, and the final decision still comes from your decision engine.

APP-3107 · Ana M.Saved

Stage 1 · ApplySaved Mon 9:12 · on the app
2Stage 2 · VerifyIn progress · continued on the website
3Stage 3 · SignWaiting for the analyst's review

Across channelsSame application

Your appStarted and finished stage 1Mon 9:12
Your websitePicked up at stage 2, uploaded the documentsMon 20:40
Notification"Your contract is ready to sign"Tue 10:05
WhatsAppOpened the link and signedTue 10:07

Ask for a correction · APP-3107Draft

DocumentProof of income · uploaded Mon 20:41ReasonThis statement is older than 30 days. Please upload this month's.Send to the applicant

What the applicant getsNotification

YourBrandPlease update your proof of incomeThis statement is older than 30 days. Please upload this month's.Fix it now

Opens straight at the documents step

Personal details, kept

Income, kept

ID and selfie, kept

Your CRMEvery prospect saved as they applyConnected
Your signature providerContracts sent for signatureConnected
One-time codesPhone numbers and emails confirmedConnected
Any other systemProviders and internal tools, by ready-made connection or APIReady

TodayAPP-3107

10:38APP-3107 · Ana M. saved in your CRMCRM
10:39Mobile number confirmed with a one-time codeCode
10:52Contract sent through your signature providerSignature

How it works

backoffice.yourbrand.com/onboarding/applicants
Step 1 of 6Start on any channelThe applicant opens your application in the app, on the website or over WhatsApp, and is saved in your CRM.

Analytics shows where applicants slow down or drop off, step by step.

See analytics

AI in this tool

AI · 01

Documents and faces, verified. AI checks ID documents and matches faces during the biometric step.

AI · 02

Fraud spotted early. Fraud models score the risk of each application as it happens.

AI · 03

Help while applying. An assistant answers the most common questions during the application, on the website and on WhatsApp.

Use it with Cowally, or on its own.

API MCP

Questions about onboarding

Yes. You choose the steps, stages, fields and documents for each product, and change them without code.

Yes. Their progress is saved stage by stage, and they can continue on any channel.

Yes. They get a notification and a link back to that step, without starting over.

Yes, and to any other provider or internal system, through ready-made connections or the API.

Identity against official sources, liveness and face match, anti-money-laundering and politically exposed person lists, and real-time fraud scoring.

Identity sources in Colombia are already connected; in other countries, we connect the local sources during implementation.

Yes. Finished applications can go to your own systems through the API.

See your application, end to end

In one session we'll build an application like yours, with a pre-approved offer and a correction, and connect it to a tool you use.

Which describes you?

We reply within one business day.